SSS Branch Offices and Service Offices: What are the differences?

Most of us may be familiar that the Social Security System, or SSS, has offices in cities and towns across the country. However, do you know that not all SSS offices are the same?

The main office of SSS is located in SSS Building, East Avenue, Diliman, Quezon City. Across the country, SSS has branch offices and service offices. These two are not the same. SSS branch offices are offices that can process all SSS-related transactions, while the SSS service offices are more of satellite offices—smaller ones—that can only cater to limited SSS-related services.

What transactions can be done in SSS Service Offices?

An SSS member can request assistance in SSS Service Offices for the following:

Issuance of:

a. Employer ID Number, including Household 

b. Forms

Simple Correction of Membership Data 

Tagging of "Application thru the SSS Web/SSS Mobile App 

With Submitted Documents" (for registrants who opted not to upload supporting documents during issuance of SSS number thru the SSS website) 

Updating of Members' Contact Information 

Receipt and Processing of Annual Confirmation of Pensioners (ACOP) Compliance 

Web Registration Assistance and Resetting of Account

Receipt of: 

a. Request for Correction of Membership/Employer Data, which is considered Complex 

b. Contributions Collection List (Hard Copy - For adjustments only)

Inquiry on/Verification of/Assistance on: 

a. Contribution/Loan payments posting 

b. PRN generation (Exception cases) 

c. Benefits 

d. UMID

Where are the branch offices and service offices of SSS? What are the office hours?

There are SSS branches and service offices across the country. Office hours may vary per office and not all offices have weekend service schedules. Check the comprehensive list of these branch offices and service offices and the schedule of their business hours.